Chubb charge me for no service

<p>Chubb Charged me and handed me over to debt collector even though the chubb accounts department or any individual at Chubb NEVER contacted me to query my account status or payment status in 2 years apparently.</p> <p>I was contacted by the debt collector Nu Debt management stating that I owed an outrageous fee of R3207.06 and it must be paid asap courtesy of Chubb handing me over.</p> <p>I was told I never made any payment since I signed up to Chubb 2 years ago.</p> <p>Despite not having any contract or unit installed or activated or any previous communication from Chubb, after a full 2 years or more I am contacted by nu debt management that my account has handed been handed over to them by Chubb as I had apparently not paid in 2 years and I had an outstanding account of R3207.06.</p> <p>Even after confirming in writing via email with Chubb and nu debt management that my account was never activated or any unit installed, I was told a credit note would be processed.</p> <p>I awaited the credit note for 2 months and requested the credit note to be forwarded twice however I have still not received it and surprise surprise I was debited an amount of R350 by nu debt management on the 14 January 2017.</p> <p>WHY are you taking funds from me that are not or was never due without my coensent !</p> <p>I want a full immediate refund for my R350 with immediate effect, and please forward my credit note asap and resolve this matter as soon as possible.</p> <p>My credit profile is been affected due to this *********** despicable service by Chubb.</p> <p>Hand a client over to debt collector without contacting him for any payments and without even having any contract or service been activated.</p> <p>Why take somebody's hard earned money for nothing with no service & still after confirming no Service or account was activated you still debit my account.</p> <p>Since October 2016, I have contacted Chubb accounts telephonically and they have advised this account has been cancelled and an error was made, this was also confirmed on email with Chubb and Nu Debt however clearly this matter has not been resolved as I have been debited an amount of R350 from my bank account on the 14th January 2017.</p> <p>Chubb was quick notify the debt collector about my 'so called' un paid account without even contacting me first in 2 years ! </p> <p>Even when they confirm they have made an error and are to provide a credit note, they take forever to process the credit and the debt collector debits my account for nothing.</p> <p>This is affecting my credit profile for no reason what so ever and I sincerely hope this matter is escalated and sorted as soon as possible.</p> <p>Ridiculous !</p> <p> </p>