Chubb billed me and their technician messed up my alarm. Now trying to make it my fault

Me signing up with Chubb has probably been the worse thing I could do ever.

In November 2017, I signed up for a monitoring and armed response service for my house. Your technician Glen was sent out to install the monitoring device with my existing alarm. Once installed, he informed me that the monitoring was not working ... not able to dial out. He signed off and left. He was back again two weeks ago to do an assessment. What he reported back never got to me, however the monitoring radio was still attached but not working. So since November, I have had no monitoring.

Yesterday, 19 February 2018, Glen was sent out again to resolve the issue. His feedback resembled the same as the first time he was here. However ... when I got home yesterday, my alarm did not work at all.

I was unable to set my alarm, none of the zones are registering on the panel, I'm unable to use my remote to set the alarm. What made things worse is your after hours service. I called the control room that patched me through to Brian. I told him what the issue is, and he said he'd call back after chatting to Glenn. An hour later, I called the control room to put me through to Brian, the standby technician. The feedback from the control room was that Brian did not want to speak to me. How pathetic is your service!!! I continued calling and eventually the control room supervisor Anthony put me through to the other standby technician Azzuri (apologies for the spelling). This technician promised to be at my house at 11pm last night. I'M STILL WAITING FOR HIM!

I've called Gary numerous times who has said he'll sort out something ... another person with empty promises.

All I want is my alarm back to the state it was in before Glen came to mess things up. At the same time, I've been paying for a service I'm not receiving.