LS
Les S

1 reviews | Active since Sept 2014

02 Dec 2015, 15:50

CHUBB BAD SERVICE

After 10 years of service with Chubb I cancelled my Subscription on 21 September 2015 due to me relocating and moving out at the end of September. I received confirmation that it will be terminated on 31 October 2015.1.5 months notice..hahaha <br> <br> In ALL this 10 years ONLY in October I no get emailed Alarm reports. On 1 December I get charged an amount and when I queried it, I was informed that it was for excessive response dispatches. WOW what a way to generate some more income. WHY in 10 years NOTHING, but when I discontinue my service, suddenly there are excessive call outs.<br> <br> This is laughable. It is sooooo clear and obvious what you guys did here. VERY *********!<br> <br> Apart from the above, my emails just get ignored. Not even their website complaint form works.<br> <br> LUCKILY I informed the new owner, as well as all the people on our CPF whatapp groups (About 200 households) NOT to use Chubb.<br> <br> This is a lesson I hope. You gained an extra R300.00 for the excessive call outs, but you have lost thousands of rands in potential customers and a massive dent in your reputation.<br> <br> Thumbs up for Maser and Wolf! Hope you guys capture the entire South Coast. You were ALWAYS first on the scene!!

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Replies (1)
National Security & Fire
National Security & Fire's reply02 Dec 2015, 16:26
Official
Hello smithlf,

Thank you for sharing your concerns with us.

At Chubb Fire & Security we take customer satisfaction very seriously. I will escalate the details of your concerns to the manager responsible for that department.

Your reference number is: 101372

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre

Best regards,