1 reviews | Active since Sept 2014
CHUBB BAD SERVICE
After 10 years of service with Chubb I cancelled my Subscription on 21 September 2015 due to me relocating and moving out at the end of September. I received confirmation that it will be terminated on 31 October 2015.1.5 months notice..hahaha <br> <br> In ALL this 10 years ONLY in October I no get emailed Alarm reports. On 1 December I get charged an amount and when I queried it, I was informed that it was for excessive response dispatches. WOW what a way to generate some more income. WHY in 10 years NOTHING, but when I discontinue my service, suddenly there are excessive call outs.<br> <br> This is laughable. It is sooooo clear and obvious what you guys did here. VERY *********!<br> <br> Apart from the above, my emails just get ignored. Not even their website complaint form works.<br> <br> LUCKILY I informed the new owner, as well as all the people on our CPF whatapp groups (About 200 households) NOT to use Chubb.<br> <br> This is a lesson I hope. You gained an extra R300.00 for the excessive call outs, but you have lost thousands of rands in potential customers and a massive dent in your reputation.<br> <br> Thumbs up for Maser and Wolf! Hope you guys capture the entire South Coast. You were ALWAYS first on the scene!!
Thank you for sharing your concerns with us.
At Chubb Fire & Security we take customer satisfaction very seriously. I will escalate the details of your concerns to the manager responsible for that department.
Your reference number is: 101372
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
Thank you for sharing your concerns with us.
At Chubb Fire & Security we take customer satisfaction very seriously. I will escalate the details of your concerns to the manager responsible for that department.
Your reference number is: 101372
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
