JB
Johan B

1 reviews | Active since Jul 2017

21 Jul 2017, 14:52

Chubb away

<p>Reported a faulty alarmsystem on Monday, 17 July 2017, again on Wednesday 19 July 2017 and CHUBB Pretoria stayed away. Alarm system went crazy and not even the response guard could switch off the system. Reported again on Friday 21 July 2017, the fault was everytime reported to Kurt at the Technical department. His response is that they were fully booked with faulty alarms that he can only send someone out on Monday 24 July or after six tonight.</p>

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Replies (1)
National Security & Fire
National Security & Fire's reply21 Jul 2017, 15:38
Official

Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Marquin Adams, to ensure a speedy and amicable resolution.

Your query reference number is: 205720

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre.

Best regards,