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Ru-an Heeger

1 reviews | Active since Apr 2018

06 Apr 2018, 17:30

Chubb, Astron, National Security and Fire - a bunch of ******* and *****

I have been with "Chubb for a year. During that year, I have had constant issues and have eventually decided to go with a different service provider as I have a month to month contract. I specifically asked Shuaib Aspeling when I took out the contract how do I cancel. He said all I have to do is give them 30 days notice. I called them 3 times to cancel and each time I got a different email address to send it to, finally someone responds to me by the name of Jameela Mowlana, stating that I have to pay a 3 month penalty fee as well as a de-installation fee of R1750. WHICH WAS NEVER EVER EXPLAINED TO ME AND DOESN'T SAY ANYTHING LIKE THAT IN THEIR CONTRACT WHICH I STILL HAVE A COPY OF!!!!

What they don't even realise is that I never ever got a new system because I just carried over from the previous owners. I even have an email from them stating that they could not fix one of the sensors because it was an old sensor. I keep all my emails to this pathetic company and the following people have all spoken to me with the countless issues I have had with this pathetic company.

1. Marishon George - Branch manager at Astron Sa who was at my home to apologise to me for the pathetic service 2. Shuaib Aspeling who sold me this **** - See hello peter complaint Feb 7, 2017 3. Shireen Snyders 4. Ronelle Meyer - See hello peter complaint about double deductions and included in the email that they sent to me erronously - Thomas Mosese, Darren Bond, Rodney Delomoney, Ranesh Ranjith.

Firstly - you never EVER installed a new alarm system so I will not pay any de-installation fees Secondly - I was told that its a month to month contract - I do not sign any contracts so you prove to me where I agreed to this Thirdly - I am tired of the abuse that I have received from this company come and fetch your ****, I don't want it and I will not pay a damn blue cent for this pathetic lack of service

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Replies (1)
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Ru-an Heeger's update09 Apr 2018, 11:14
Reviewer Update
I was blown away by the remarkable service that I received from Jameela Mowlana who had to deal with my query. I was beyond angry and frustrated and was very harsh however, Jameela remained calm and cool headed and sorted out my query. Jameela deserves recognition for a Job well done. Thank you for being the only person that actually listened and investigated. You Rock