Chubb armed response taking a hour to get to panic

So early this morning my parents ( 2 senior citizens whom live alone) are awoken by their German Sheppard that they keep in the house, she is agitated and this alarms them!<br> <br> My father gets up and the dog goes straight to the door, my dad opens it and lets her out, right then he notices 2 would be burglars coming in trough the gate in the driveway and their dog going after them.<br> He immediately presses the panic button activating the alarm and armed response.<br> <br> IT TOOK CHUBB A HOUR TO GET ON SCENE!!!! what is the use of paying a ton of money for armed response if they get there at the same time or later than the SAPS?!<br> This is also not the first instance of something like this happening with chubb! about a year ago something similar happened, and even after I called them 3 times they never even pitched up.<br> Its absolutely ridicules to say the least! My parents, and their neighbors are both clients of Chubb, whom are also having problems with poor service!