1 reviews | Active since Sept 2016

11 Sept 2016, 21:46

Chubb alarms

<p> A chubb alarm was fitted to our property during this past week by Barry from the PE office. He did not bypass the one bedroom for sleep mode and when i phoned him he said he is not allowed to talk to customers... what?...he made the mistake. We stay 100 km from PE. I phoned Chubb Helpline on 11 sept the evening at approx 21.30 to assist us who could not trace us either. Was trfd from one person to the other. Extremely bad service. WhO is going to fix this. </p>

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Replies (1)
National Security & Fire
National Security & Fire's reply12 Sept 2016, 07:54
Official

Thank you for bringing this issue to our attention. I will forward your complaint to the manager, Jacques Cilliers, for his urgent attention.

Your query reference is: ***3

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***. email:***

Regards

Chubb National Customer Service Centre.

Best regards,