DA
David A

1 reviews | Active since Mar 2009

22 Dec 2015, 12:34

Chub yet to complete installation since August

Good day,<br> <br> This is a second report to get Chubb to complete an installation they have started in August 2015. After the previous HelloPeter report the technician came out and finished the installation but some components still missing from one of the perimeter beams.<br> <br> I phoned Fatima 4 weeks ago who was going to confirm a date the technician was going to be booked. No response. I phoned again and no one has record of my request. According another Fatima A their system do not keep record of calls and requests. They have a job card system and if a person does not make out a job card immediately then your call is lost.<br> <br> I cannot accept this service from Chub and again reach out via HelloPeter to get some service from Chubb.<br> <br> Regards,<br> <br> David

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Replies (1)
National Security & Fire
National Security & Fire's reply22 Dec 2015, 14:28
Official
Hello djadams,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the respective manager, to ensure a speedy and amicable resolution.

Ref nr#104953

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards