charging for non existant service

Dear Chubb<br> <br> In August 2014 we moved into Ellis lane, no 7 ballito and installed your security system. Within a week of installation, we had a break in one night. The alarm system went off and nobody arrived at our premises. After an hour to your call centre with no answer, we decided that your system was not worth the risk and installed another security companies system.<br> <br> We have logged several complaints on your website, still nothing. What amazes me is that over a year later you have still not picked up on your system that this security system is inactive and you are still billing me every month for a non active system. I have spoken to you billing department, left messages on your website and yet you still take money off my account every month. <br> <br> I do not even live in south Africa anymore yet I have to pay?????<br> <br> Please get your act together as this is unacceptable. You are supposed to protect us, not take from us?