RM
Richard M

1 reviews | Active since Jul 2013

28 Jun 2016, 13:01

Cant believe this bad service

<p>On 01/08/2015 I changed my banking details at the same Bank, Absa and even ABSA did notify Chubb of my account change details, since the time up until today 28/06/2016 Chubb is taking additional unauthorised debit orders costing me R790.77 a month in total??? ,My account at Chubb is a complete mess-up I did manage to speak to the Pretoria Manager Andre Becker and also their finance department Jo-Anne van Der Merwe ,emailing them every day to get back to me ,but no response my money keeps on deducting and there is nothing being done no response regarding my debit orders, this problem could have been resolved in no time if chubb’s financial department could have taken a few minutes just to change my banking details and now they want my bank statements to say that there is no debit order showing on their side, I did send through my statement and now no answer because my statement shows that my money was taken?....,but now been struggling to get my problem solved for the past 10 months I don’t know what to do anymore, I am just a customer and feel like no one at chubb feels any remorse just taking money and no response ,I will change my bank so that these debit orders will stop maybe then I will get a response but How can I trust chubb armed response if they even can’t get my banking details sorted and now for the past 10 months not even getting this problem resolved… but it sure is nice just getting money from me, and I just can’t believe this kind of service that I am getting from chubb. I don’t want to give chubb a bad name that is not the purpose of this complaint it is just to get my complaint seen and resolved at chubb , get my account sorted and cancel with immediate effect PLEASE Chubb I have been asking Please with all my emails I can forward All chubb emails and will be glad to speak to anyone at chubb willing to assist me ,I just want my contract over and done, I have been asking pleading begging for assistance I can’t anymore I can’t Please. I can’t believe I must keep begging Chubb for assistance</p>

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Replies (1)
National Security & Fire
National Security & Fire's reply28 Jun 2016, 14:18
Official

Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Lianda Prinsloo, to ensure a speedy and amicable resolution.

Your query reference is: 138002

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ********** 211.

Regards

Chubb National Customer Service Centre.