MPPN
Mrs Patience P Ngema

1 reviews | Active since Feb 2016

15 Feb 2016, 23:48

Cancelled in April 2015, 2016 stop order deduction

In April 2015 I cancelled the contract with CHUBB - Durban Amanzimtoti Branch.<br> <br> I communicated with Thomas, Mbali, Brenda, Kogie and Val Pillay on numerous occasions in 2015 and again in September 2015. On 6th October Val assured me that there will be no deductions and I must do the reversal with my bank.<br> <br> They have not reimbursed the monies deducted. An amount of R320 was again deducted from my account on 2016/01/31. The reversal done with my bank costs R30, i.e. R350 chubb expenses. I am currently paying for the security company of my choice not CHUBB. CHUBB IS A ******* COMPANY.

0
Replies (1)
National Security & Fire
National Security & Fire's reply16 Feb 2016, 09:21
Official
Hello ngemapp,

Thank you for bringing this issue to our attention.

I have sent your information to the department manager to investigate and revert back to you as a matter of urgency.

Your query reference number is: 115020

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Eugene Roman
Chubb National Customer Service Centre