1 reviews | Active since Jun 2009
Cancellation - I have to pay
I signed up with Chubb after they said to me I get a free alarm system installed and I do not have to pay for it. I recently got offered and better deal with another company so want to cancel and have now been told if I cancel I need to pay a penalty fee and they will remove the system as it does not belong to me yet. When I initially signed up i was told that I could cancel on the day they installed and only need to pay for three months as a penalty fee or if I paid for 3 months and then cancelled I would not be charged anything extra and the alarm system is mine to keep. They will only remove the radio as this belongs to Chubb. I initially queried this two weeks ago and only after i followed up today I get told the same thing. and the penalty fee. I would like an explanation how I have been sold something under false pretences and when I want to cancel I get told about additional extras at that stage. I am awaiting feedback from the response I got and gave and will then take the matter further
Thank you for allowing us the opportunity of resolving your issue.
Kindly note below.
OWNERSHIP
8.2 In the event that you have chosen to purchase the Client Goods, ownership will pass on the full payment. In the event that You have chosen to rent the Client Goods, ownership will pass on the 37th month after the Signature Date.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***3
Regards
Chubb National Customer Service Centre
Thank you for allowing us the opportunity of resolving your issue.
Kindly note below.
OWNERSHIP
8.2 In the event that you have chosen to purchase the Client Goods, ownership will pass on the full payment. In the event that You have chosen to rent the Client Goods, ownership will pass on the 37th month after the Signature Date.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***3
Regards
Chubb National Customer Service Centre
