CANCELLATION & BILLING

I have received absolutely putrid customer service from Chubb/National Security RE the cancellation of my contract.

I cancelled my contract in June/July 2018, 1 month prior to me relocating to a new house in a new province. Your call center agent assured me that I was on a month to month basis and that there is no amount outstanding at the time of my cancellation.

I sent official cancellation communication from my then work email address - I left the company in July 2018 and therefore do no have access to my email history.

Furthermore, I put National Security in contact with my previous land lord to remove the radio.

I have been debited every single month since my cancellation. I have attempted to resolve the issue numerous times to no avail.

I cannot fathom how they have no record of my initial 2 or 3 phone calls RE cancellation OR my email. Surely the call center keeps records of calls for quality purposes?

I am not liable for R2000 odd you claim I 'owe'.

Pathetic service!!!!!

Why am I been charged for something that I have cancelled months prior??!!