Bridge of contract and poor service.

<p>My troubles with Chubb security started on the 26 of September when they first debited me after installation in August. The contract I have with the service provider is that my bank will be debited on the 25th and not a day later. The first debit order went off on the 26 September 2016 for R650.53 and again on the 30 September 2016 for R428.87 which was reversed back into my account after lending me on a minus. I called the account department and spoke to an agent and was informed that my R389 premium that I was supposed to pay, had an extra amount add as a year end radio licence fee which is annual. On the 25th of October 2016 my account was debited again and this time the amount was high R772.62 and when I queried this, I was told that in September I was pro-rated and that the R772.62 was a full amount for 2017. I was also assured that what happend with the double date would not happen again. Today the 1St of November I wake up to a debit order of R428.78 which mean I have paid an amount of R1201.40 for the month of October.</p> <p> </p> <p>I spoke to the broker Peter linford who I explained my problem to. He asked me to send my details for him to pass on my Information to accounts department for resolution to this case. He sent me an sms stating that an agent by the name of Indreshni Prettirajh would be in contact with me.</p> <p> </p> <p>This has not happend and my money was never reversed into my account. </p> <p> </p> <p>Please assist.</p>