** BILLING / FAULTY ALARM

We fitted our alarm a few months ago. First we were billed incorrectly, being a new customer we did not make much of it. We then received panic alarms only to find our system is faulty. Chubb came out and repaired the faulty system. Not even a month down the line the same problem, we cannot use out panic button cause the faulty system triggers the panic button. We found again that we were billed wrong. We were also not informed that our alarm is not pet friendly and my cat triggers the alarm, by the way that is if the alarm is in working order. At this stage my alarm is no benefit at all. I am disgusted to say the least ans unprotected!!!