Billing

PET ME PLEASE HYPER.<br> My account with Chubb is billed by debit order on the 1st day of the month. They had problems with there service and did not debit on the first of the month. So without notifying us the client they just debited our account on the 20th of March without notifying us. I have kept to my agreement with Chubb in bringing my complained to them as per agreement. I have written 4 emails to them in this regard without any reply. They have no right just to debit monies from the clients account without prior notice this is clearly stipulated in the credit act. So they have contravened the agreement and therefore the agreement is nul and void. I have called 7 times just to be cut off. I was notified that I will be contacted by a person called Granny in the account department but until today no reply to my emails or my calls. The agent notified Chubb of the complained but still no reply. Neither Desmond Watton or Sheila Haffejee has rep**** to my e mail or the agent that was forwarded to them. Should a client default with payment he will face legal action. Chubb must refund us for not keeping with agreement contract. Contract agreement was broken by Chubb