JD
Joyce D
1 reviews | Active since Nov 2015
03 Nov 2015, 13:35
Billing
As per your previous e-mail dated 11.09.2015 I was informed that I will receive payment soon. To date I have not received any payment. Kindly advise what is the hold up with the payment. <br> <br> I have expenses that needs to be paid. This is REALLY very frustrating on me. I was told that I have to go onto Hello [URL Removed] by Leigh.Is this how a customer is being treated by your company. I find this appalling for a company like CHUBB to treat me like this. When it comes to collecting your premium, this is done without any problem but when you need to refund me I have to run around to get my monies from you.<br> <br> If you are not in a position to help me, please give me the number of your manager or director. I would also like to lodge a formal complaint against Leigh for her behaviour towards me and disregard for my feelings.<br> <br> Your urgent response would be appreciated.<br>
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National Security & Fire's replyOfficial
03 Nov 2015, 14:06Hello JoyceD21,
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Candice Stredders, to investigate and revert back to you as a matter of urgency.
Your reference is: 95382
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Candice Stredders, to investigate and revert back to you as a matter of urgency.
Your reference is: 95382
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,
National Security & Fire's reply03 Nov 2015, 14:06
Official
Hello JoyceD21,
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Candice Stredders, to investigate and revert back to you as a matter of urgency.
Your reference is: 95382
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Candice Stredders, to investigate and revert back to you as a matter of urgency.
Your reference is: 95382
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Best regards,