Been billed for 9 months after cancellation

I send thru a cancellation in Jan 2015, I again send the same cancellation thru in Aug and Sept every month my account keeps on getting billed.<br> <br> I was promised they will stop the billing and refund me the money collected from my account.<br> <br> I have spoken to 4 different people Rani van breda did send me a mail on the 14 of October saying she has submitted my refund that was the last communication or response i received from Chubb. <br> <br> I send follow up mails and calls, I even left messages for the branch manager (Wendy Janse van Rensburg) she has not responded or any of her staff. <br> <br> Can anyone pleas just tell me how much and when my refund will be paid.<br> <br> Jason Rudolph <br> <br> <br>