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Pieter M

1 reviews | Active since Jul 2016

05 Jul 2016, 12:52

Be very careful when signing up with their services.......

<p>Spoke to Daren that is in charge of the eden region I believe. Told him that they are wanting to demolish the house where I am renting from due to further development of the sand mine. I cannot pay for a service I do not have ? Unforseen circumstances has catered to this dilema I face. Unforunately they have NOT resolved this matter for me at ALL !!! Not even a email or call as to why ?</p> <p>No instead they just eat away at your income robbing you of your hard earned cash!!! I have called a thousand times and they NEVER reply or come back to you..... I am still trying after MONTHS to stop this as I have to leave the premises currfently ...</p> <p>They do not care about what the situation is, they simply only care about the money ???</p> <p>I had a simular case where I stayed a while ago and they sold the house with us in it ..... I was with ADT then and I must say they never gave me half as much **** as Chubb is giving me....... They cancelled no fuss or mess ...</p> <p> </p> <p>Chubb is forcing me to go STOP the debit order or even close my account if I have to ...</p> <p> </p> <p>DESPERATE !!!! SO PLZ B CAREFUL WHEN SIGNING THEIR STUFF ........</p>

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Replies (3)
National Security & Fire
National Security & Fire's reply05 Jul 2016, 13:21
Official

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Daryl Arendse, to ensure a speedy and amicable resolution.

Your query reference is: 139264

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ********** 211.

Regards

Chubb National Customer Service Centre

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Pieter M's update05 Jul 2016, 13:58
Reviewer Update

I would like to thank Chubb head office for contacting me so quickly with regards to this matter ....

I have finally gotten through to the correct and much needed staff in order to resolve this matter. I would like to report that they mentioned we are not forced and have the full rights to cancel services with them.

The problem is with the rental system as we need to settle the hardware first. This is the first time we get through to someone that can assist us so hence the frustration ...

Thank you and we look forward to hearing from you tomorrow latest to resolve this matter

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Pieter M's update06 Jul 2016, 08:36
Reviewer Update

Very pleased to say that we have resolved this matter and are very happy to continue with their services as soon as the home is built and established ....

Thank you for the quick response .... Kind Regards