Bad Services - Scary!!!

We signed up for an Armed Response contract with Chubb earlier this year. Over this past weekend, our alarm has gone off 4 times. The first of, which was responded to by a call 10-15 minutes after it went off this being at 4:30am on Saturday morning, then took the armed response car about 30 minutes to arrive. The alarm then went off again at 6:45 and a yet another delayed response. We asked for a technician to come out on Monday and check it out. No call no technician came out. Monday morning again, 3:30am alarm triggered once again, 20 minutes for a call, over 1 hour and a half before a response car came. The reality is, one pays for this service...yet receive no service at all. This morning at 1am alarm triggered again, NO call or response car. Called the number on the card provided when the alarm was installed. Emergency number??? How about unanswered number...after 2 attempts still nothing. Eventually I GOOGLED a number and someone answered. No sense of urgency or acknowledgement that nothing had been done. I requested for a Job card to be created, however she cannot tell me when the technician will come out??? An entire weekend of sleepless nights and anxiety!