Bad service/ no service

I have been a client of Chubb for over a year, and in this period if I would activate the alarm it would give a panic alarm after I left home. I asked them to fix the system but no response was received. On 2015-03-09 I realized that the alarm has a problem and cannot be activated. I contacted Chubb to fix the problem on several occasion. I however did not nag and complain about the situation as my mom was diagnosed with cancer and had other things that I was stressed about. During the week of 2015-10-12 I received a call from Chubb to inform me of there new contact details and the lady asked me if I am still happy with the service. I conveyed my disappointment about the service and she said she would ask her supervisor to contact me. To date no one contacted me. On 2015-10-16 I left home, alarm was not activated because it does not work. My neighbor contacted me to inform me that there was a vehicle parked inside my yard. They however damaged my motor gate to gain access to my property. They damaged the lock of my front gate. Nothing was ****** from my property. My insurance will not pay out any damages if alarm is not in working condition. This is POOR and PATHETIC service.