Bad Service | Handed over to debt collectors for amount they confirmed to be cleared from my account

<p>I cancelled my subscription with Chubb on the 15 October 2014, with effect from the 30 November 2014. I recevied confirmation that they received my cancellation letters and a consultant contacted me to confirm arrangements to collect their radio link. We confirmed a date and the radio link was collected.</p> <p>In 2015, I had Chubb debit money from my account. I called in to confirm what they this about and found out they charge for the radio link removal which was not communicated to me. According to them they emailed me this. I have no record of this. I reversed the withdrawal as I did not give permission for them to do this. On Mar 4, 2015 at 4:31 PM, I received confirmation with their client liasion Lara Daniels that they would reverse the amount if I did not do so myself (all on email record). I then requested my banking detailts be removed from their system and they said they cannot do this. I could not understand why as I am no longer a client of theirs and do not owe them money. </p> <p> </p> <p>Ever since 2015, I have been receiving postage from for the money. I made numerous attempts to call them to get this resolved. each time a client liason advises, that the processed to have it cancelled and will get back to me and each time they dont.</p> <p> </p> <p>Wed, May 11, 2016 at 3:20 PM, a different customer liason spoke to me and confirmed too via email that based on the emails I sent her, I do not owe the money and that she has reprocessed paper to have the amount cleared from my account and I am to ignore the postage I receive as this is a long and tedious process. I believed her and carried on.</p> <p> </p> <p>In October 2016, I received communication from Nudebt that Chubb has handed me over to them for payment. I conveyed the same message I have been communicating to Chubb and even sent the email communications through to Nudebt ********** as they instructed me. I made numerous attempts to contact them too for follow and was told, they are awaiting feedback from Chubb.</p> <p> </p> <p>In Dec 2016, money was deducted from my account from both Chubb & Nudebt. I reversed chubbs amount and nudebt themselves reversed the money back to, after they denied taking money from account.</p> <p> </p> <p>January, I tried following up with nudebt on the status, but no response.</p> <p> </p> <p>In February, I receive a call from Nudebt consultant to make arrangements to pay the money. I too noted to this lady what the situation is and she confirmed to call me back within the hour. Needless to say I am still waiting.</p> <p> </p> <p>I am not receiving constant messaging with regards to the money but no gets back to me.</p> <p> </p> <p>After 3 years of doing all I can to get this resolved, with Chubb ignoring me, Nudebt now too ignoring me...I have decided this to be next resort and hoping that someone will assit me.</p> <p> </p> <p>This is really pathetic how I no one gets back to me once I sent the proof that I do not owe the money.</p>