Bad Service

I have on several occasions attempted to change my contact details on the Database of National Security and Fire. It takes up to 15 minutes for them to answer their number *** in Durban and if they eventually take the call they transfer it to the person that works within your area.

After several attempts sometimes holding on for up to 20 minutes the call is dropped. Sent several e-mails indicating that my mail is receiving attention. Two days later they still have not responded.

Contacted their control room to verify my contact details in the event that my alarm is activated and most numbers are outdated or is incorrect.

All I need is for them to update my contact details on their Database.........how difficult can that be

Very disappointed with the bad service from National Security and Fire