Bad service, bad attitude, no feedback

I cancelled my contract with Chubb because of poor service and their inefficiency. <br> <br> i gave them a month's notice and a lot of correspondence followed. Despite the fact that they<br> were not supposed to charge me for removing the radio ( which they did not do) they charged<br> me anyway. <br> <br> I took up the matter of the refund with mister Sagrin Naidoo on the morning of 3 June and he said that he will investigate the matter and might get back to us. We did not receive any feedback so far. <br> <br> The poor service that made us cancel the contract seems to filter down from top management because they ignore a client's request!<br> <br> <br>