Bad service and money

Since September 2013, I started receiving false calls from the Chubb Control Centre informing me that my alarm had been triggered. On almost every occasion I would log a call for the Chubb Technical Department to resolve. However, *no action was ever taken* - my numerous calls were just ignored. As a result, I was charged by Chubb for 'excessive callouts'. I cancelled the conrtract and asked for a refund of all the excessive callout fees but received the response 'the directors have declined the credit note that has to do with excessives'!!<br> <br> Taking money from me because they have issues on their side amounts to theft....<br>