Bad service and Bad Attitude from the Manager

On the 18/07 our Alarm was activated at 02:10 in the morning, my husbands phone rang twice and it went off before he could answer, we waited for them to call again nobody called at around 02:45 my Husband decided to call them to ask what kind of service are they providing nobody bothered to call or there was no car sent out. He spoke to 2 people that could not answer him or to give him a proper explanation, my husband got frustrated explaining the story over and over again he asked to speak to the manager, the managers attitude was disgusting he dropped the phone twice in my husbands ears. I want his superior to listen to these calls for a manager he really needs to go for Training or he needs to be removed from that position .Chubb your service is always bad. I would like answers on my complaint this is bad really bad service. I demand for all these calls to be pulled. We had enough bad service from you and if we don't receive answers I will go to Carte Blanche enough is enough. Managers name: BUTHO NGWENYA wonder if this is even his real name.