BAD SERVICE

We have been using Apcan as our choice for our armed response security company. Then suddenly it gets taken over by National alert. Not only do they not let us know of this change but they also don't respond to any panic or alarms that go off.

They eagerly debit my account with 3 amounts. R407 R425 R40. 50 This is for one house that I signed up with Apcan. I signed up for debit order of R365. I then decided to cancel as they don't render the service that I require. My problem now is after much enquiries with Claudine to try and figure out why they are over charging me, only to find out the R407 is for an alarm system that we had at an old property that I gave notice to in October 2020 already. National alert now claim that's its not there problem as they did not take over then but they keep debuting my account for something that I have given notice for. I still don't know why R40. 50 is being debited.

The best part is there radio was removed and they have yet to contact me about this they have just left it but they don't miss a debit order. There service absolutely stinks and I want a refund for the Money they have debited from account of which I indeed did give notice of. Claudine keeps telling me they need to investigate this matter. They have been busy investigating for a month already and I'm still no where. Only to tell me today that they can't refund me because it's not there problem they did not take over then but they are invoicing me still and taking my money. Surely it is there problem.

I wouldn't recommend this security Company to anyone. Not only does there service suck but I wouldn't trust them in any emergency.