Bad customer service

In January by the 08th I send Chubb security and email cancelling my subscription for a high tariff of R499 for a house hold alarm which they take long to respond or never respond at all. I received communication from Candice Stredders a Client Liaison Supervisor - Gauteng North who referred the matter to Hermien Dirker a Client Liaison Clerk - Gauteng North who rep**** that he has cancelled my subscription and from February my bank account will not be debited. Yesterday way the second debit order that went off my bank account and no one is returning my calls or responding to my emails. This is very frustrating. See below correspondence via email. <br> From: Dirker, Hermien BIS [Email Removed] <br> Sent: ***:21 PM<br> To: Brown Motswatswa<br> Subject: FW: Cancel my subscription <br> <br> Good day Mr. Motswatswa<br> I trust you are well, we will cancel your service for the end January 2015, our technician will contact you to come and remove our radio transmitter.If there is anything else please do not hesitate to contact me.<br> <br> Thanks<br> Hermien Dirker<br> Client Liaison Clerk - Gauteng North<br> Chubb Fire & Security <br> UTC Building & Industrial Systems<br> Constantia Office Park, GP