Bad Client Services

<p>I've got a contract with Chubb. But it is impossible to update my details. Chubb is quick to take your money but there client services is non-existent. I called customer service at ***to update details on my profile, this is very important information that I need to give to Chubb, but they do not care. After I was put on hold twice and transferred 3 times. Got to a very rude lady by the name of Mary. Firstly she answered the phone very rude. She had no phone etiquette. Secondly she sounded out of breath and could not hear a word she was saying. Then after this ordeal I was told I have to send them a mail with my details. I'm sorry this is unacceptable. A mail will not guarantee me that the information was captured correctly and the information is sensitive and I don't feel comfortable putting this information in an email. I hope a representative of Chubb is reading this so Chubb can call me back to fix this. If not Chubb is in breach of their own contact. I'm paying the premiums every month but they refusing me adequate service, and I will be taking the matter further.</p>