Bad bad service National security and fire

So basically, yesterday 6 March 2023, tried calling the call centre again on the number Cape Town branch gave me 3 months ago ***, again ringing, then it goes over to the prompts and eventually switch board. I selected switch board. So this lady picked up and then transfered me back to Cape Town and no one picked up again. Tried calling again and what do I get ' YOUR CALL IS VERY IMPORTANT TO US' for a whole 20 minutes. I went back to a letter dated 26 August 2022 when my alarm was installed to look for other number or names and I found ***-Chubb customer service centre number, *** and still no response from the number or the email that I sent. I only received a ticket nr. At the bottom of the letter is a name Cindy Schrikker( Sales administrator) and a number ***(This is the number for the call centre-wherever). Went on to linkedin to search for Cindy Schrikker the sales administrator, and guess what it says on her profile-unemployed for one month. If they had issues in Cape Town why were their customers never informed? Can someone please assist or comment who has the same issue, but they are just taking our money month after month!!!