Appalling service from Chubb's accounts department

I have a problem with the Accounts department. Months ago i was informed that there are outstanding invoices, i.e. i owe them money. When i asked on the phone if i could make an arrangement i was brushed off and told not to worry about it at the time. Now on the 20th December they have taken off close to R1 000 off my account.

I emailed asking for them to call me to explain why they took off this money without sending me any notification. The only response i received was "You still have two outstanding invoices". I also asked when exactly will the outstanding amount be deducted.

I have emailed this consultant since early yesterday and have been calling the landline several times without any success.

I am appalled with this service and feel that all of this could have been resolved with better communication.

What i would like to know is, when exactly will the next deduction happen and exactly how much will it be?

Kindly call me or email me. I would prefer not to leave Chubb but if this is how you operate then i will.

Thanks dudonne