APPALLING LACK OF SERVICE

<p>I wouldnt recommend anyone to use Chubb security. My alarm rang from around 6 all through the greater part of the night and neighbours were justifiably infuriated. The so called stand by technician gave instructions on what to do onto the system so that it reboots. We followed the instructions to the letter but the alarm continued to ring. Then the technician says you should be using a wrong pin and insists that there is nothing he can do if we are not using the correct pin. How could the pin which has always worked suddenly become the wrong one. He insists we tried to change the pin sometime but we have forgotten. What kind of a company tries to shift blame for their own system failure onto the clients. He says there is nothing that can be done because someone would need to come with a laptop but we would have to book for a technician and pay for him. Who should meet the costs of a system failure? Someone says there was a power failure at the place that is why the alarm was affected and yet there wasnt any power failure all through the day. The person says thats what the system shows. Different explanations an orchestrated move to absolve themselves from taking responsibility. And what kind of a system detects non-existent power failures. This is the height of incompetence and arrogance.</p>