An hour to check alarm activation

Not for the first time, my security company, Chubb, took an excessive amount of time to respond to an alarm activation at my home. Last night's record was 55 minutes before calling to check on my (thankfully) false alarm. Their average response time sits around 15 minutes. I complained on Chubb's website contact page, but it was clearly easier to ignore my complaint than deal with it. To top off the general attitude of the company, the patrol vehicles will just about mount a pavement to drive around me when I reverse out of my driveway, whereas other security companies (who I do not pay) will wait and check all is well until driving off. Chubb is just resting on their laurels of my 3 year contract and they know that their is nothing I can do until it expires. But they need to know that their service delivery (or lack thereof) is pathetic and far below standard. I will certainly not be renewing with them unless things improve drastically.