Alarm Upgrade

<p>After being approached by armed response personnel of Chubb about a free upgrade when linking to Chubb, we agreed as the offer was good.</p> <p>The rep, John Glossop, very pleasant man, discussed with us what he would do and he signed us up. On 16th december2016 technicians arrived to install the new system (inferior to the system which we had, but newer). however what had been discussed was not what was installed. We originally had an 8 channel system and John was going to upgrade to a 16 channel system to make provision for zones which were being shared (not a good idea he felt) as well to make provision for panic alarms and panic remote. The system that was installed is and 8channel system - zones are still being shared and not panic remote and one area not armed (as we suppposed to be done according to the discussion with john). So our 8 channel system was replaced with an 8 channel system and we are now paying more per month on fees.</p> <p> </p> <p>I e-mailed John numerous times, after unsuccessfully trying to reach him by phone, and received one reply and one e-mail in which I was cc'd. I have mailed once again on 16th Feb and have to date not had a response.</p> <p>I honestly believe that this is a **** and I have been caught well truly.</p> <p> </p> <p>Shame on you Chubb. Sadly we were warned about Chubb, but have seen the good work done by the armed response team so, although we knew we would be paying more every month for the upgraded system, we decided to give them a try. Something we regret tremendously.</p> <p> </p> <p> </p> <p> </p>