Hellopeter
Share Your Experience
JF
Jonathan F

1 reviews | Active since Dec 2016

18 Nov 2017, 19:25

Alarm system technician referred by Chubb has not delivered my order after months

I am extremely dissatisfied with Chubb as a residential security service provider after using the company for my security requirements for more than a year. My main problems are: 1. Opaque pricing that seems to vary monthly without any notification of this when I signed a contract for the services of the company. 2. Chubb seems to refer con-artist technicians to install alarm systems. Chubb insisted that Dennis from ADY alarms install my alarm system. Dennis initially delivered and installed faulty equipment and promised to install replacements but he seems to have disappeared as I cannot seem to make contact with him on any of his contact numbers. An online search has also uncovered multiple aliases which Dennis seems to use.

After months, Chubb and its business partners have not delivered what I paid for and use subterfuge in pricing with opaque pricing models.

0
Replies (2)
JF
Jonathan F's update10 Mar 2018, 14:20
Reviewer Update
Hi, I was contacted at the end of last year. A technician reported to my property to investigate my complaint, however, the matter has not been resolved and I still have not received my full order which I have already paid for in full. I have not been contacted by Chubb again since the technician reported to my property last year. I would like to escalate this matter.
JF
Jonathan F's update25 Apr 2018, 19:11
Reviewer Update
Hi, I was contacted at the earlier this year about this issue that I reported. A technician reported to my property to investigate my complaint, however, the matter has not been resolved and I still have not received my full order which I have already paid for in full. I would like to escalate this matter.