RG
RINGO G

1 reviews | Active since Dec 2011

05 Jun 2015, 12:49

ALARM SYSTEM REMOVED BY CHUBB CONTRACTOR

DURING MAY 2015, A CHUBB CONTRACTOR NAMED PIETER FROM SCOTTBURGH INSTALLED A ALARM SYSTEM AT MY PROPERTY. I FURTHER REQUESTED HIM TO ADD ON MORE EQUIPMENT AND OUTSIDE PET FRIENDLY SENSOR TO MY PROPERTY TO PROTECT MY VEHICLES. I PAID HIM CASH FOR THE EXTRA WORK AND EQUIPMENT BUT THE OUTSIDE SENSOR WAS BEING TRIGGERED OF BY MY PET WHICH WAS ACTIVATING THE ALARM OFTEN AND SENDING ARMED RESPONSE TO MY PROPERTY CREATING FALSE ALARMS WHICH CHUBB DOES BILL YOU FOR. THE CONTRACTOR FAILED TO RESOLVE THE ISSUE UNTIL 02 JUNE 2015 WHEN HE CLAIMED TO RESOLVE THE ISSUE BY EXCHANGING THE SENSOR. HE DID CONTACT ME FOR SIGNING A CONTRACT ON THAT DAY WHICH I TOLD HIM I WILL BE HOME AT 7PM FOR SIGNING. HE DID NOT WAIT BUT REMOVED THE ALARM SYSTEM AND SIGNAGE CAUSING DAMAGE TO MY PROPERTY AND MY PROPERTY IS CURENTLY NOT BEING GUARDED.<br> <br> CHUBB PLEASE RESOLVE THE PROBLEM AS I HAVE SPOKE TO MANAGEMENT AND I NEED ANSWERS AND DO NOT WANT THE CONTRACTOR ON SITE AGAIN AND WANT MY MONEY REFUNDED TO ME AND THE PROBLEM RESOLVED.

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Replies (1)
National Security & Fire
National Security & Fire's reply05 Jun 2015, 13:05
Official
Hello govenr1d,

Thank you for bringing this issue to our attention.

I will forward your complaint to the manager, Warren Fortuin, for his urgent attention.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Your ***