Admin and communication fee - what a damn joke

October 2017, double my premium went off my debit order and when I queried it they told me it was an Admin and communication fee. I was a bit perplexed about this as it is the first time I have ever heard from it. The agent that I dealt with was extremely sarcastic and told me, why don't you check your statements. That would have been a good idea if I actually ever got any statements from you. I get statements for 3 other people every month like clock work delivered to my post box but not mine. Its not as it Chubb does not know my damn addresss. Fast forward to this morning, first sms for the day - another double debit. I phoned at 08:00 and was on hold for 20 min being trf from pillar to post - why?? because there was no one in the accounts department to help me. Not one of the "telephone consultants" told me this they just kept transferring me, eventually the phone was put down in my face. I called back again and spoke to Phumza who i threatened with dire consequences if she did not transfer me to the accounts department, 2 min later I was promptly put through to Ronelle who asked me to hold while she checked my account, while she put me on "hold". I could hear her shouting in the background at some guy and then telling Mikaela, I need you here now. Where were you, clearly they were looking for Mikaela while i was on hold. Ronelle then came back on the line to tell me that they took an admin fee again in error and it will be corrected in 5 working days because of all the public holidays. What public holidays dear??? She kept on interrupting me when I was complaining about the admin fee in October. She corrected me on the figure (Yes, I was wrong) but at least let me first tell you my side of the story before interrupting me. She now sent me an email to say that the admin fee in october was correct and statements showing that - my response was - thank you Ronelle for pointing out what you already told me on the phone, however, can you please explain to me why I don't get my statements from you when it clearly shows that you have my email address and my postal address. Still no response. Pathetic - looking at other security providers now