Account nightmare

<p>I am Ms Celeste Venter. I have had a contract with Chubb security since June 2014. However in September 2015 I moved to another house and because the Chubb consultant Lawrence here in Polokwane was not really keen on helping us to remove the system, we left it there for the new tenant. The new tenant signed the contract over in her name. This happened October 2015. I paid for September. I paid for October. Then November the installment got deducted from my account again. No one could give me an answer. One person at Chubb Polokwane named Liesl said the installment should not be deducted anymore. While another lady said I will have to pay for 3 months more after the contract was signed over. No one informed me about that. And no one seems to know what is going on because all the people there have different answers to this problem.</p> <p>So even after January money got deducted and I then contacted the manager Mr Andrew Kearns regarding this problem. He said as well Liesl said that they don't understand why this is happening as the contract is not in my name anymore. The new tenant signed the banking forms so that the money should get deducted from her. But this wasn't the case. So Andrew suggested I put a stoporder in at the bank for this. The new tenant also paid from January the account.</p> <p>Now after so many months. Phone calls. Emails. Payments. Stoporders. Debit reversals. I AM BEING MADE RESPONSIBLE AND LIABLE FOR A SERVICE I AM NOT USING AND THAT I HAVE SIGNED OVER TO SOMEONE ELSE. They have sent me a letter of demand to pay an outstanding amount of R2510 otherwise I will be handed over and listed at ITC. The thing is... why the HELL did I then do the formal transfer of account to another person if I am still liable for this!? Why doesn't anyone there no what is going on? If they were helpful in the first place to insert the alarm system in my new house then this would have been prevented. I am furious for trying 7 months to sort this out!!!! I don't even have the system, I don't use it, someone else "owns" it, they SIGNED the contract and still I have to pay!? </p> <p> </p> <p>Chubb is really a poor service provider and I WILL NEVER RECOMMEND THEM TO ANYONE or use them again. My hope is that they will write this "debt" off. And go search for the person responsible to pay this. Because it ain't me. </p>