JV
Jackie V

1 reviews | Active since Feb 2011

02 Mar 2016, 13:22

Account

i cancelled my contract with Chubb way back on 16 October 2013 as we moved. Now i receive emails stating that i only cancelled my contract on the 13 January 2016. I have the emails in which chubb confirms my cancellation. I then provided them with the new owners details for them to arrange for her to open a new account with chubb or to remove the radio. what kind of services is this ? now they threaten to get legal action ! I send through emails with the proof of cancellation but no one even replies. The lady that confirmed the cancellation has left chubb and i think they are taking a chance because she actually made the mistake.

0
Replies (1)
National Security & Fire
National Security & Fire's reply02 Mar 2016, 14:40
Official
Hello jverhage,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.

Your reference is: 118491

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre