JV
Jackie V
1 reviews | Active since Feb 2011
02 Mar 2016, 13:22
Account
i cancelled my contract with Chubb way back on 16 October 2013 as we moved. Now i receive emails stating that i only cancelled my contract on the 13 January 2016. I have the emails in which chubb confirms my cancellation. I then provided them with the new owners details for them to arrange for her to open a new account with chubb or to remove the radio. what kind of services is this ? now they threaten to get legal action ! I send through emails with the proof of cancellation but no one even replies. The lady that confirmed the cancellation has left chubb and i think they are taking a chance because she actually made the mistake.
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Replies (1)National Security & Fire's replyOfficial
02 Mar 2016, 14:40Hello jverhage,
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.
Your reference is: 118491
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.
Your reference is: 118491
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
National Security & Fire's reply02 Mar 2016, 14:40
Official
Hello jverhage,
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.
Your reference is: 118491
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for allowing us the opportunity of resolving your issue.
Details of the incident and your contact information have been forwarded to the manager, Jo-Anne Van Der Merwe, to ensure a speedy and amicable resolution.
Your reference is: 118491
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
