Absolute disregard for written disputes

Summary of my 2014/5 contract termination dispute which was never resolved and I'm still receiving account invoicing a year after my written notice:<br> <br> During the 4 months up to Dec2014, their call center response times on alarm activation deteriorated to such an extent that we received call-back response on alarm activations as late as two hours after the actual activation. It basically rendered their service totally useless and I gave written notice on 22Dec2014.<br> <br> These response times were not even close to the acceptable time of 1 to maybe 2 minutes (we very used to in the past) and all were longer than 20 minutes during the Dec2014 period.<br> This forced me to cancel my contract with immediate effect based on clear breach of contract due to undeniable inferior service performance resulting in critical risk to our lives and property.<br> They even had the audacity to demand a R342 'removal' fee for the radio and antenna if I do not deliver it to their offices. Ridiculous indeed...!<br> <br> I requested this account to be closed numerous time during 2015, and the outstanding amount on this account for no actual service rendered to be s****ped, but with no success...<br> <br> Please action this matter.<br>