8 months later still waiting for an answer

With regards to ref no: 149616. Last report was sent on the 22/8/2015 and rep**** on the 24/8/2015 that our query has been sent to the manager to investigate and treat as a matter of urgency. But yet here we are a week later and no response not even an SMS or email stating that they are busy with the investigation. I want this matter taken up further then the PE manager. I have sent Mr Cilliers and Email on the 31/7/2015 requesting the \crime documents"that was completed mr Dean Kriel and no response. I require these documents as it is evidence that the alarm was not functioning properly. We have been customers with Chubb for 13 years but to be treated like this is not right. How can we recommend Chubb to friends and family if we are being treated like this? I need a date when we can have this matter resolved and don't want this to be sent to the PE office again as we feel we are getting ignored by Mr Cilliers I want this matter resolved with Head Office even if the CEO himself can resolve this matter it would be great. We have gone throught the call centre prevoulsly with no help resolving this matter."""