KM
Kele M

1 reviews | Active since Apr 2015

26 Feb 2016, 17:17

4th Complain about Chubb *****ing money

This is the fourth complain about Chubb. Chubb did it again, they debited our account with no services rendered. THIS IS REALLY *****ING AND THEY CALLING THEMSELVES A SECURITY COMPANY. I spoke with them on the phone several times, shouting and my husband also did the same but they kept on saying they'll f@%&#n send a confirmation email that shows they have cancelled the debit but they don't, instead month end they have the audacity to f@%&#n make the debit order.<br> <br> This time, they even went as far as taking more than they like, they debited R800 and not R199 that we agreed on. They practically do as they like on our account. Worse we can't even follow up with them because they make sure they don't leave you with their contact details when they hang up that phone. All they do is to say they'll send an confirmation email. They are mad and frustrating, NO F@#%&N RADIO WAS INSTALLED, WHY YOU TAKING MY HART EARNED MONEY?? THEY ARE PATHETIC, THEY DOING IT FOR THE 4TH TIME.<br> <br> They are so inconveniencing us now, because we have to change bank accounts, change our debit orders to new account all in the name of Chubb is *****ing from us. This is frustrating, I'm mad beyond words.

0
Replies (1)
National Security & Fire
National Security & Fire's reply29 Feb 2016, 10:54
Official
Hello KeleBrutus,

I have sent your information to the department manager, Candice Stredders, to investigate and revert back to you as a matter of urgency.

Your query reference is: 112469

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre