2nd complaint - reference 98913

After the first complaint made on 21 November 2015, Service Manager, George Koster, called and sweet talked me over promising to send technical support to my home to check out the signal pad or better yet replace it as that could be the cause for false alerts. It is 28 November 2015 and no one has been out to check. Also waiting on feedback as to how I was charged monthly subscription of R399 on 2nd of November 2015 and then debited again on 21 November 2015 for an amount of R1212 which no one can explain because the finance department makes use of an excel spreadsheet which is cumbersome and will need a few days or even 3 months to respond. How is that for providing efficient service? I am out of pocket because of an *********** billing process of such a huge or supposed to be reputable company?! Please come and collect your alarm system and refund my money Chubb Security Roodepoort!