1 Month of National Alarms service is pathetic

We moved house and signed a contract with National Security to have our old alarm installed and fitted in our new house on the 04 Dec. Prior to the alarm being installed I had to pay National an amount of R400 odd rand for the additional labour done at the end of Nov 2020. On the date of installation the technician arrives and indicates that the work he was commissioned to do of installing a new alarm was unnecessary and that it would have been better to just install the old alarm and for National to send a different technician to set up the radio links. So we paid the technician (lovely guy Mr Thinkwell) and he installed our old alarm. So in essence our contract would change from us leasing an alarm to just an armed responce. The sales man could not come out to help us as he was on leave (which I understand).

Radio link set up on in Jan.

My issue is that I paid in Nov for labour, to-date I have not received this refund. Over and above that, my contact details with National are incorrect. I am very particular about things being correct so that in an emergency the address is correct, the contact number is correct as as a simple thing as my NAME!!!!

Within 1 month of being with National it appears the service is not up to standard. I am dealing with George Koster the technical manager who indicated that I would have feedback COB on the 18th Jan, no feedback.

Can I please have a refund and can you please update my records to the correct details?