WARRANTY DECLINE-DODGE JOURNEY 2014 3.6V6 R/T AUTO

<p>Dear Peter</p> <p> </p> <p>Eastrand Dealership Chrysler Jeep & Dodge details in Johannesburg: Lawrence Nkomo: ********** </p> <p>United Motors Dealer in Secunda Mpumalanga: ********** and Paul Croxon</p> <p> </p> <p>Kindly assist as I need to formally launch a complain against Eastrand Chrysler Jeep & Dodge and Supergroup body-Chrysler SA due to the suprising warranty claim decline for my Dodge Journey 2014 Model. Car Details are as follows: HLT 619 MP.</p> <p> </p> <p>Am drafting this letter of complain on the basis mentioned below as their Product FAILED as I was on my way from Johannesburg on the N3 Freeway coming towards Heidelburg, on the 18.11.2016.</p> <p> </p> <p>The car is still on the warranty for 3years which will be expiring arount April 2017. The car overheated as I was driving on a highway and I was forced to pull over fortunately was closed to a Total Garage or filling station. No signal was given beside the temprature Gauge that moved swiftly from medium to hig temperature and forced me to move outside the road. I tried to put water on the water drum but it was just running through showing that there is probably the pipe that has broken or removed from connection. I called Road assistance for help, and the came the help from that time came around 15h30 or so.</p> <p> </p> <p>Eastrand even in that situation refused to offer me a courtesy car from the scene to my place. Road Assistance was the one that helped from that time I received the car around 19h00pm. ever since from that ime I have been contacting them on regurlar basis with regards to the output/feedback. they have been making a lot of assumption with regards to fault finding determination.</p> <p> </p> <p>Initially they said it looks as if I drove into a pool of water with the car- I was shocked and asked thenm hw so because the weather was clear aroound 31degree celcious or so.</p> <p> </p> <p>Later on they said, it looks as if there was water in the engine that went there-they failed to explain how did that water go in there</p> <p> </p> <p>last statement they said, it looks as if I drove the car while overheating for a distance of 400kms or so, hence this accusations that this was the driver's negiligence. I showed them and the prooved that immediately when it overheated through the aguge that reacted on a dashboard or speedometer, i decided to pull the car on the side of the road as I was closed to a garage.</p> <p> </p> <p>immediately the car could not be switched on after that incident, and there was no way that I can switch the car off immediately as this car technology does not allow that.</p> <p> </p> <p>Question that I asked is "how possible that one can drive the car for such long distance overheating and there are no signals etc that one can ignore" Completely iompossible.</p> <p> </p> <p>now after engineeriiiing report that was done by so called Chrysler Engineer, they realised that the damage for this si around R193 580.00 hence they feel that they need to find a fault with the owner of the car as they dont want to honour the claim.</p> <p> </p> <p>Few Months earlier around August and September we changed the cooling system completely. Surprisingly none of them(two dealers) are acting on the interest of the client Mr Makeleketla Alexandre Hlalele(Myself-Owner of this Vehicle).</p> <p> CHRYSLER SA, has to account for their product failure, they are trying to take advantage on the Client and am willing to take them through Legal and a court of law, as they are acting unjust, and none of them can prove this false accusations.</p> <p> </p> <p>Worse part they want me to carry over the Engineering Cost for Diagonising where the problem was with the car or to do a fault finding. How on earth am I have to pay for a dealer to look for the fault on the car, because they have to know what is the problem self with the car.</p> <p> </p> <p>I was never afforded to tkae the pictures to see the car before and after the engine was stripped etc or bring any third party to consider for my interest.</p> <p> </p> <p>Now I dont have the insurance on the car, and now they want to make all this claims directed to my Car Insurance as compared to the Warranty Insurance Claim.</p> <p> </p> <p>Can you kindly assist as I cannot affort this money and even if I had this money it should be catered by Warranty and they need to pay since warranty is still ACTIVE....</p> <p> </p> <p>Kind regards</p> <p>Aalex Hlalele</p> <p> ********** / ********** </p>