Unforgivable treatment - Chrysler Jeep Centurion

<p>Hi, I went to Chrysler Jeep Centurion service center today to service my car for the 100km service. When I got there my car was 105km. I was then told that due the kilometers exceeded on my car with the 5km my car falls outside of my motorplan and I will have to pay in cash. What I don't understand is that I was told that I have until 105km to take my car to the service center of which I did. I left my car there only to be phoned about a quote for the service, of which I questioned as they took in my car in the morning. Where the service consultant checks the kilometers and the service plan. What I am unsatiesfied about is the fact that the allowed kilometers I was told about where no longer applicable because I was almost out of my motorplan and as a result I have to pay cash to get my car serviced. </p> <p> </p> <p>What I'm also quetioning is the following:</p> <p>- Why print out the customer's car details and write down the kilometers in the morning, when they are not relevant for that time until the car is on the floor for repairs?</p> <p>- Why ask for kilometer reading when booking for service but not use them to advise/remind the customer of how the system works?</p> <p>- What is the point of having the grace kilometer policy when it's not applicable to the 100km limit?</p> <p>- Since the motorplan ends on the 3rd year from purchase date or 100km. Doesn't the grace kilometer policy include the 100km limit? </p> <p> </p> <p>The sad part about this is that Jeep brand is a great car to have and also timeless. The reason why people always change cars/brands it's because of the brand ambassadors do not do a good job representing the brand and we as customer end up unsatisfied. Which results in looking for better services elsewhere. The people you hire are the people who represent your brand especially your front desk. Improvement on that department is highly needed. After sale matters to the customer, It's not just about making a sale, it's about sustainability in the lomg run. </p>