********* and no customer service

Hi,

I have unfortunately been a very big Jeep fan until my experiences with the service. I have been trying for 7 years now, to update my software on my Jeep. Every time I add it to the service request there are reasons why they were not able to upgrade my software. After 7 years of trying, you will not believe what happened this week.... This time around they assured me that it will be done. When picking up my car, they confirmed that the software was upgraded. I paid for the service as well as the software upgrade only to get into my car and see that it has YET AGAIN not been done. Only this time, i have been charged for it as well. Wait, it gets way worse..... By now, I am demanding it to be done right now. But no, they can not even do it. They do not have the tooling in order to do it! Not the CD's and not the license code. It gets even worse.... they can unfortunately not refund me. The are unable to refund my debit card (no one knows why). They assure me that within 24 hours, they will have the software installed in my car and me being refunded. Guess what. It has been 4 days today. NOTHING has happened. Not an update, no refund, no software update.

IT IS BEYOND PATHETIC! I am at a point where I just want to get rid of my Jeep. Anybody for a Jeep Wrangler?