Really bad Service

Hi to whom it may concern.

Let me start with, owning a Jeep wrangler has been a dream of mine since i can remember. So eventually this year April i was able to fulfill that dream and bought a 2015 Jeep Wrangler Unlimited Sahara. Then on October the 27 i was leaving for work and then all of a sudden my jeep just cut out in my drive way without any warning. So i call Jeep SA explained to them what happened and they had a tow truck at my house in 30 min. So far i was super impressed with the service but unfortunately that was pretty much where it ended. When i got to the dealership i they had asked me what the problem was so i explained everything to them again and all they keep asking is was there any lights that came on and i kept saying no. Then asked them if they could check what the issue was still that day as i need my Jeep to get around and they just said no and i would be lucky if i received a call from them today and they will probably only look at it on Monday as service vehicles take priority over tow in, which i also don't agree with as i haven't made any plans for my car to be in the garage. i also get told that they don't have courtesy vehicles, so i had to hire a vehicle on my own account. Then Monday came along expecting a call from The dealership which never happened, i had to eventually call them, and i get told that they have plugged the computer in and there is no errors so they say they are working in the dark now. Tuesday i had to take my hire car back and called jeep SA and said i need a courtesy vehicle or i need my Jeep back. On Tuesday i waited for a call again, which i eventually had to call them i get told that there is coolant on the cylinder head, in the same call i asked what was going to happen now as i need a courtesy vehicle they just kept saying they don't have courtesy vehicles, so i called Jeep SA and told them i need a vehicle, which they said they will arrange to have one at the dealership Wednesday morning once they had a ticket number for the work to be carried out on my Jeep. No surprise that when my wife dropped me off at the dealership Wednesday morning there was no vehicle after sitting there till about 11 am they said a hire vehicle had been organised and the driver will take me to go collect it. Then i get a call asking if i got my car from another dealership which was correct, then get told that i must take my Jeep back to them as they had done a head gasket repair in march which i was did not know such a major repair job had been done on the car before i bought it, so i told them no that i had only purchased the vehicle in April. Then come Friday last week i call Jeep SA to find out what was happening with my Jeep as the hire car they had organised needed to be back Friday 12 pm, Needles to say after 3 phone call i eventually get told that they will extend the car hire to Tuesday and they will get back to me on the progress on my Jeep, which i am still waiting for them to get back to me.

All i can say is that i thought that i was buying into a premium brand but the service i have received so far is anything but premium service, and at this point i am seriously thinking of getting rid of my Jeep which would make me very sad as i do love my Jeep a lot but the service i am receiving is very disappointing.