Not informing or acting on Recalls

T36 Serious Recall notification was sent to all Jeep service stations in Aug 2017. My vehicle went in to Arnold Chatz Constantia kloof in November 2017, I was never informed of this recall or parts not replaced. I drove my vehicle to Mozambique where it failed and could have burned out Dec 2017 if I did not react quickly as I did. Had it towed from Moz to Arnold Chatz "very costly at own expense" where Shuaib from Arnold Chatz informed me that the Branch was only aware of the recall as from a week ago 2018-01-02 and this is the reason why I was never informed when my vehicle was with them in November 2017. Phoned Crystler Jeep Boksburg, Lawrence informed me that they have been fully aware of this problem from Aug 2016. Asked Shuaib why another branch knows about this recall from Aug and they don’t? No answer? No spares available could be 1-2 Months No courtesy Cars No Service Phoned dealer principle Bradley Scorer, got told to deal with the workshop manager. Workshop manager not available.