Neville has not responded to my complaint

I wrote an email to Neville Wood complaining about his staff member who had promised to look into the issues that I had with my car since I bought it last year. Mario resigned from Chrysler after having promised to pick up the car and have it fixed since it was still under warranty. I told Neville that when I called to follow up on the promises Mario kept making, I was shocked to find out that he left the company and my problem was left unresolved. Neville who is the manager at the Chrysler branch in Brynston, promised to take this issue up in September. I have been calling and making follow ups with him, just like with Mario the ex employee but he has only come back to me once and my car has still not been picked up for fixing as promised. I am greatly disappointed to the point of being angered by the treatment I am getting from these people when I am still paying full instalments for a car that is giving problems. <br> <br> Both Mario and his ex manager Neville Wood have failed to sort out my car issues as promised. Is this the way Chrysler treats their customers, if so than I regret doing any business with them.<br>